Q: Do you specialize in a specific type of vehicle?
A: At CarCo Collision Center our highly-trained and skilled technicians and estimators have many years experience working with all make-and-model cars, trucks and vans. Additionally, we repair commercial trucks, buses, trailers, boats and RV’s.
Q: Do I have a choice of where I want my vehicle repaired?
A: Your insurance company may give you a list of repair facilities in your area but you can go to the shop of your choice. CarCo Collision works closely with most carriers. By law in the State of Minnesota, it is your right to have your vehicle repaired at the shop of your choice, regardless of any attempt by your insurance company to direct you to a shop of their choice. You should always choose a shop that you know, trust, and that comes with a long track record of excellence within the industry.
Q: How well do you work with my insurance company?
A: CarCo Collision Center is a preferred repair facility for most major insurance companies and we have decades of experience working with all insurance companies to ensure as timely and convenient a repair process as possible.
Q: Will my car be the same after it is repaired?
A: Our objective is to deliver a high quality repair – one that exceeds industry standards as well as your own.
Our Ten-stage Quality Control Assurance System builds in quality at each step of the repair process. Before your vehicle can be released to the next phase of repairs, each item on our quality-control checklist must be inspected and documented. These provide safeguards against quality issues that could potentially be passed on to a customer following the completion of repairs. The items on the checklist include:
- Proper measuring, computerized or mechanical, to ensure precise structural alignment.
- The correct application of corrosion protection.
- A search for flaws or defects in the refinish work.
- The inspection and testing of weld quality.
- The diagnosis and correction of any relevant dashboard warning lights.
- The inspection and testing of mechanical and suspension components.
- Inspection and testing of replaced or repaired components.
- The test-drive.
- Detailing of the interior and exterior.
- On time delivery to our customer.
Q: Will the paint match?
A: The age of the paint on your vehicle, the nature of the original product used by the manufacturer, the specific conditions under which your vehicle was painted, and even the length of time the metallic base-color material was agitated on the assembly line will affect the final color of your vehicle. Considering all these variables, many steps and tools are necessary to ensure a proper match to your original factory finish.
The most important part of the color matching process is the Paint Team; CarCo Collision Center employs paint teams that are highly-skilled, well-trained, and among them have many years experience in automotive refinishing. Another key component is the brand of paint. CarCo Collision Center employs the BASF paint system. This brand of paint is regarded as one of the highest quality and most advanced refinishing systems in the automotive industry. Mercedes Benz, BMW, Porsche, and Audi are just a few of the auto manufacturers that use the BASF lines of paint.
During the application process, our Paint Teams employ blending techniques that evenly fade the color into adjacent panels. These products and techniques result in a high quality finish.
Q: Why does it take so long to repair my vehicle?
A: The extent of the damage, the availability of parts (new, used, aftermarket), and even the insurance company are all factors determining how long the repairs to your vehicle will take. CarCo Collision Center always strives to complete the repairs ahead of schedule. In most cases, your vehicle will be completed before the promise date given. However, there are occasions when crucial parts go on back-order, arrive damaged, or are incorrect – any of which might cause a delay. Also, we have a stringent final quality control inspection for every vehicle we repair; if any aspect of the repair does not meet our high standards, there may be a delay as we address the concern.
Q: How does the process work if someone hit my vehicle?
A: If you are not at fault and you have the insurance information of the party that caused the accident, our Customer Care Manager (CCM) will contact that insurance company to determine if a claim has been opened and if that company has accepted liability for the loss. Once liability has been accepted, our CCM will obtain approval to begin the inspection and repair process. We will also determine the approved amount for the rental car expense to which you are entitled while your vehicle is being repaired. Our CCM will also facilitate the rental agency’s direct billing of the insurance company so that you do not have to wait for reimbursement.
If the insurance company does not immediately accept liability (either because there is a dispute or because they are still in the process of determining all the facts involved), we may recommend that you file a claim with your own insurance company. This will enable the repairs to be started without delay. Your insurance company will then most likely subrogate against the other party’s insurance. One downside is that you will only be entitled to the rental car allowance stipulated in your own policy. Also, you may be responsible for your deductible until the subrogation process is resolved, at which point you should be entitled to its reimbursement, as well as for certain out-of-pocket rental expenses.
Q: What are OEM parts?
A: OEM stands for “Original Equipment Manufacturer.” These are replacement parts made by your vehicle manufacturer. Some insurance companies will authorize CarCo Collision Center to use only new-OEM parts, depending on your policy and how new your vehicle is. Check your insurance policy to see what your company recommends.
Q: What are Used parts?
A: Used parts (also known as recycled parts) are OEM parts removed from a same make-and-model vehicle that has been salvaged. Most insurance policies require that recycled parts be utilized if your vehicle is a certain age and the parts are cost-effective. Check your insurance policy to see what your company recommends.
Q: What are Aftermarket parts?
A: Aftermarket parts (also known as non-OEM or Quality Replacement Parts) are new parts manufactured by companies other than the original vehicle manufacturer. The use of these parts is often insisted upon by the insurance company paying for the repair as they cost less than new-OEM parts. CAPA (Certified Automotive Parts Association) aftermarket parts are certified quality parts that meet more stringent quality standards than do most non-CAPA aftermarket parts. Check your insurance policy to see what your company recommends.
Q: Will you be using used or aftermarket replacement parts on my car?
A: If your policy dictates that we use recycled parts, we will search for only high quality parts that must meet our stringent inspection process. If high quality used parts are not available or cost-effective, we will notify your insurance company and ask for their approval of new OEM parts. If your policy dictates the usage of aftermarket parts, we will attempt to utilize only CAPA certified parts. The same approach will apply if such parts usage is insisted upon by the responsible party’s insurance as well. Check your insurance policy to see what your company recommends.
Q: Can you add a non-related dent into the insurance claim?
A: If the damage is not related to the loss for which a claim has been reported, we cannot include the damage on the estimate as this is insurance fraud. What we can do is provide you with a separate estimate for this damage at a discounted rate. Further, our Customer Care Managers and Estimators will inspect your vehicle for opportunities to provide additional services as a courtesy, such as buffing out light scratches or touching up rock chips.
Q: Can you discount/waive my deductible?
A: Unfortunately, we will have to collect the full deductible once the repairs are completed. The insurance company will only pay the cost of repairs above the amount of your deductible. In our opinion, shops that waive or discount deductibles have to make up that expense by cutting corners in the repair process – something that CarCo Collision Center would never do. Ask us about our insurance deductable finance plan.
Q: Why does it cost so much?
A: A typical repair consists of parts, labor (body, paint, structural, mechanical and sublet labor) and materials. Modern vehicles are designed to crumple and absorb collision forces during a collision creating external and internal damage. This adds to the cost of restoring the vehicle to the manufacturer tolerances and specifications. In addition to these costs, to repair modern vehicles, highly skilled technicians must be employed to repair these advanced vehicle designs.